Q Library/Customer Service/[Humans of Q] Bell All-Stars Spotlight

[Humans of Q] Bell All-Stars Spotlight

November 1, 2024

As we close out Bell All-Stars Period 16 this October, we proudly shine a spotlight on some of the most awarded members of our Qmunity. These individuals exemplify the passion, perseverance, and commitment that define the Quantrics spirit. Let’s meet Michael Bongais, Aldrin Quidoles Jr., and Yves Saquillo—leaders in their own right who have consistently raised the bar for excellence.

Michael Bongais
BRS Upsell, Naga
9-time Bell All-Star

Michael has been with Quantrics since 2018, and his journey has been nothing short of transformative. The key to his success? “No secret—just pure hard work and dedication,” he says. Michael values the support he receives from his leaders and peers, which has helped him win the prestigious Bell All-Star title nine times.

Outside of work, Michael enjoys solo adventures—whether it’s traveling or watching a movie in an empty cinema. His goal? To always keep pushing himself forward, both personally and professionally.

Aldrin Quidoles Jr.
CTI Intercept QUAD, Naga
6-time Bell All-Star

For over six years, Aldrin has been a standout at Quantrics, progressing from an agent to a Subject Matter Expert. His winning approach? “Make every customer feel valued and heard.” Aldrin believes that acknowledging customer emotions and solving their problems with care is the secret to his consistent success.

When he’s off the clock, Aldrin is working toward financial freedom. He’s already converted a property into a rental unit and opened a tutorial center for junior high school students, all while managing his livestock business.

Yves Saquillo
Fibetech, Naga
6-time Bell All-Star

Yves began his career at Quantrics fresh out of college, and in just five years, he’s become a five-time Bell All-Star. His strategy? “Always do your best on every call and maintain a clear, positive mindset.” Yves thrives on the supportive environment at Quantrics and has grown both personally and professionally, having been promoted to Subject Matter Expert.

In his free time, Yves enjoys gaming, sports, and mentoring new hires. His next goal? To maintain his All-Star streak and aim for a promotion.

These Bell All-Stars are not just high achievers; they embody the values of determination, growth, and excellence. Their stories remind us all of what’s possible when you dedicate yourself to your craft and to our Qmunity. Let’s celebrate their accomplishments as we continue to Change the Game at Quantrics.

About Humans of Q
The ‘Humans of Q’ series celebrates the diverse stories, passions, and personalities that make our community thrive. Through these personal narratives, we highlight the unique individuals behind the roles—showcasing their interests, hobbies, and experiences both inside and outside the workplace.

Join our Qmunity! Explore opportunities at quantrics.com/careers.

Share it on

Q

More

Q Library

Quantrics Partners with CISTEM to Boost STEM Education in the Philippines 

[TAYTAY, Rizal and QUEZON CITY, Philippines, 28 and 30 August 2024] — Quantrics, an award-winning tech solutions provider, has strengthened its commitment to advancing STEM education in the Philippines by partnering with the Center for Integrated STEM Education, Inc. (CISTEM), a Unilab Foundation spin-off.  The partnership was formalized during a Memorandum of Agreement (MOA) signing […]

September 4, 2024
Q Library

[Humans of Q] John Philip Hortelano: Growing His Career & Health at Quantrics

John Philip Hortelano, known as JP, is a dedicated Blueprint programmer at Quantrics, whose career and personal journey reflect his drive for continuous growth. JP’s career at Quantrics began in 2022 when he was hired as a Chat Support Agent. After a year of solid performance in his role, he discovered an opening for a […]

September 26, 2024
Customer Service

Get to Know our Assessment Tool for CSR Roles!

Our recruitment process includes the use of Learning Branch, an assessment tool that evaluates how well a candidate communicates via phone or email.

July 27, 2023
Q Library

Embracing the Future of Work with Our New Global Technology Center (GTC)

June 3, 2024, Taytay, Rizal – Quantrics, a global leader in customer experiences and digital services, proudly inaugurated its new Global Technology Center (GTC) Hub in Taytay. The grand opening was honored by the presence of key partner-client experts on IT Delivery and Network Technology Systems. Kevin Malette, President of Quantrics, emphasized the significance of […]

June 3, 2024