Meet Our Leadership Team

The Quantrics leadership team is made of professionals from diverse backgrounds in customer experience, tech, human resources, and marketing, combining decades of experience in the BPO industry. This dedicated group works collaboratively to drive innovation and deliver world-class customer service and digital solutions to clients in Canada and worldwide.

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Kevin Malette
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President

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Geoffrey Guin
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Vice President,
Shared Services

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Laina Aldave
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Vice President,
Finance

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Matthew Conway
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Vice President, Technical Services
& Global Workforce Management

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Josefina Cruz
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Vice President,
Human Resources

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Michael Coggles
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Vice President,
Operations

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Pearl Sy
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Vice President,
Communications & Marketing

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Rowanie Cruz
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Vice President,
Operations

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Sara Kendall
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Sr Director,
Hiring & Training