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Our recruitment process includes the use of Learning Branch, an assessment tool that evaluates how well a candidate communicates via phone or email.
Learning Branch takes 45-60 minutes to complete and is comprised of scenario-based simulations that assess language and communication, reading, writing, and listening comprehension skills.
To assist you in your career journey, here are some useful information:
Tips for a successful assessment:
For Care and Tech Agents:
The assessment tool will check overall language ability to perform customer service tasks using phone, email, and chat. Skills needed include:
For Sales and Loyalty Agents:
The assessment tool will check overall language ability to perform sales tasks on the phone. The following will be evaluated:
Join our growing Qmunity and experience our amazing company benefits and competitive salary packages! Apply now to be part of the Best Company in NCR!